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Frequently Asked Questions

Below are a collection of commonly asked questions we receive from our UK visitors. If you need any further help or advice, please do not hesitate to contact us and we'll be happy to help. Please note that the answers apply only to our UK customers.

Please choose the section relevant to your query

Product Application and Information

Fire Escape Ladders

Smoke Alarms

Product specific:

Fire Extinguishers

Carbon Monoxide Detectors

Emergency Lighting

Fireproof Boxes, Fire Safes and Datasafes

Purchases and Delivery

Problems with the Shopping Process

Returns Policy

Bulk Orders

Fire Escape Ladders

Q: I have an 11 inch window sill. Do all your escape ladders fit?

A:Our Kletter-Fix mobile escape ladders are also independent from the window sill or wall thickness. When used for the escape through a window, this ladder is hooked over a bar permanently fitted on the inside, as and when it is required. The ladder can therefore span any wall thickness.

For the other ladders it is not the window sill thickness but the wall thickness that is relevant!

The Kidde fire escape ladder is suitable for a wall thickness of up to 11 inches.

The Franklin MFG Saf-escape ladders are sold in three versions: for walls not thicker than 9.5 inches, for walls with 9.5 to 16 inches thickness and for walls with 16 to 20 inches thickness.

The Rollo Roll-out fire escape ladder has adjustable hooks for wall thickness up to 20 inches.

The X-It fire escape ladder has also adjustable hooks for wall thickness up to 20 inches.

If you need escape ladders for even thicker walls, please inform us by e-mail at notification@safelincs.co.uk.

Q: My window sill has not got a lip or overhang. Does this matter?

A: No. None of the ladders requires an overhang of the sill, neither on the inside nor the outside, as the ladders locate against the wall and the top of the sill, only.

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Q: I have a radiator underneath the window sill. Can I still use your ladders?

A: Our Kletter-Fix mobile escape ladders only require space for the special wall-mounted steel bar to be screwed to the wall. The ladder is then hooked to this bar in an emergency. The bar can be fitted underneath the window sill or above the window, as long as the masonry is sound.

The Kidde and the Franklin escape ladders only require about one inch of space underneath the window sill.

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Q: My window sill is unsound. Can I still use your ladders?

A: The Kletter-Fix mobile escape ladders require a bar to be fitted below or above a window. It is therefore important that the masonry is sound. The window sill is only required as a handhold and to straddle while you are climbing out of the room onto the ladder. If in doubt please contact your builder.

The Kidde and Franklin escape ladders are hooked over the window sill with large hooks resting against the inside wall and the outside wall. This means that the window sill itself does only take a vertical load and will not slip as long as the hooks are placed correctly.

Please ensure that the wall is of sound structure and follow the written instructions supplied with your ladder.

Never hook the ladder hook-ends over the frame of the window, only!

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Q: My window is more than 45ft off the ground. Which escape ladder can you recommend?

A: The Thoms fire escape chute, which is suitable for lengths up to 112 metres (apprx 350ft).

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Q: I have a Velux window. Which ladder can you recommend?

A: The most suited product is the Rollo Roll-Out fire escape ladder. This ladder is rolled up with a backing sheet and can be deployed easily and quickly over a sloping roof. The permanently installed 27ft Banks Fire Escape Ladder is also well suited. It has a number of rope rungs to cover the length of roof from the window to the end of the roof to ensure that you can easily grip the rungs on your descend.

The Franklin MFG escape ladder is also suitable. But you must ensure that the ladder can slide down the roof without getting tangled in the guttering. For this purpose it might be necessary to apply the ladder without the screw-on standoffs. When receiving your ladder you must ensure immediately that the ladder can be applied easily and safely. If not, please return the ladder for a full refund. Please note that, when placing weight on the ladder, the guttering might get damaged. This is obviously no hinderance in the case of an emergency but must be considered when testing the ladder.

Both the Kidde and the Kletter-Fix escape ladders are not suitable for Velux windows

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Q: I have a Dormer window. Which ladder can you recommend?

A: The most suited product is the Rollo Roll-Out fire escape ladder. This ladder is rolled up with a backing sheet and can be deployed easily and quickly over a sloping roof. The permanently installed 27ft Banks Fire Escape Ladder is also well suited. It has a number of rope rungs to cover the length from the window to the end of the roof to ensure that you can easily grip the rungs on your descend.

The Franklin MFG escape ladder is also suitable. But you must ensure that the ladder can slide down the roof without getting tangled in the guttering. For this purpose it might be necessary to apply the ladder without the screw-on standoffs. When receiving your ladder you must ensure immediately that the ladder can be applied easily and safely. If not, please return the ladder for a full refund. Please note that, when placing weight on the ladder, the guttering might get damaged. This is obviously no hinderance in the case of an emergency but must be considered when testing the ladder.

Both the Kidde and the Kletter-Fix escape ladders are not suitable for Dormer windows.

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Q: Are the ladders safe for children?

A: Portable escape ladders: Children should only use the ladders under adult supervision. The supervising adult should usually exit first to stabilise the ladder with his weight and to be able to help the child onto the ladder. Very small children need to be carried in a baby carrier (in front of chest)

The Modum external and permanent fire escape ladder is very safe to use for children from apprx. school age and can be used in conjunction with an escape harness, which prevents accidental falling.

We also install the Thoms escape chute, which is safe for children from 2 years of age (with adult supervision).

Please note that all fire escape devices must not be used for any other purpose than an emergency exit.

Very small children should be carried by an adult in a baby carrier.

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Q: Where can I store the ladder?

A: The Franklin Saf-escape, Kidde, Rollo, X-It and Kletter-Fix escape ladders are stored in cardboard boxes. They can be stored under a bed or on top of a wardrobe. Please ensure that children have no unsupervised access to the escape ladder!

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Q: Can I practise the escape routine?

A: The Franklin Saf-escape ladders can be fully tested and in actual fact must be installed at least once to assemble the standoffs in the relevant positions. However, test the ladder at this point by standing on the bottom rung to test the soundness of the anchorage first. There are clear instructions provided with the ladder to show how the ladder must be re-packed after a test to ensure the perfect application of the ladder in an emergency.

The Kletter-Fix mobile escape ladders can be fully tested and we recommend that you test it by deploying it according to the provided instructions. You then stand on the bottom rung to test the strength of the anchorage before climbing up or down the ladder. Please ensure you re-pack the ladder afterwards according to the instructions.

The Kidde escape ladder can only be tested by placing the hooks over the window sill. The velcro strap securing the pack of rungs must not be undone. Otherwise any warranty for the product becomes invalid. This is to ensure that in the case of emergency the ladder unfolds perfectly.

The Banks fire escape ladder must not be tested! It must stay in the box up to the point of an emergency.

This is to ensure that the folded rope and the rungs unfold perfectly in the case of an emergency. If you wish to test the ladder you can ask a professional installer for a demonstration. You can book a professional installation everywhere on Mainland UK for £100. This fee covers any number of ladders to be installed. For any other locations ask our sales staff for advise.

The Rollo Roll-Out fire escape ladder can be fully tested. The ladder has to be rolled-up carefully after use to ensure that the backing sheet is correctly positioned. Please note that there is a risk of damage to the guttering and roof if you climb up or down this ladder if used from a Velux window or a dormer window.

The X-It fire escape ladder can also be tested. But as the segments lock into each other at deployment, it is not easy to pack away this ladder. Usually you will have to lower this ladder to the outside groundlevel to dis-engage the segments. Please note that there is a risk of damage to any protruding structures underneath the escape window when testing the ladder.

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Q: I have double-glazed windows that do not fully open. Can I still use your ladders?

A: You might if you can break the panes safely to escape. It is important to know that you must hit the corners of the pane to break a double-glazed pane. Never hit the centre of the pane, as the tool might bounce back and hurt you. You might want to keep a hammer or special tool available for this purpose. Obviously it is difficult to test your ladder under these circumstances, so special caution must be taken when choosing a ladder. Please note that we only recommend the Franklin Saf-escape, Rollo, X-It and the Kletter-Fix ladders for this applications as sharp glass fragments might damage the ropes or the fabric of the Banks and Kidde escape ladders.

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Q: My window only opens at the top. Can I use a fire escape ladder?

A: Only if you can break the bottom pane safely to escape. You might want to keep a hammer or special tool available for this purpose. It is important to know that you must hit the corners of the pane to break a double-glazed pane. Never hit the centre of the pane, as the tool might bounce back and hurt you.Obviously it is difficult to test your ladder under these circumstances beforehand, so special caution must be taken when choosing the best ladder. Please note that we only recommend the Franklin Saf-escape, the Rollo, the X-It and the Kletter-Fix fire escape ladders for this applications as sharp glass fragments might damage the ropes or the fabric of the Banks and Kidde escape ladders.

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Q: I would like to see your ladders before I purchase one. Where can I see one?

A: Please let us know where you live(support@safelincs.co.uk) and we will put you in contact with the nearest distributor. You can also order a ladder and return it to us within 14 days if you do not wish to keep it. We will fully refund your payment to us.

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Q: I have very limited space around the window. Which escape ladder do you recommend?

A: We can recommend our Kletter-Fix mobile escape ladders. All the space you require is a small area for a wall-mounted steel bar fitted either underneath the window sill or above the window. The ladder is then hooked over this bar in an emergency.

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Q: I want to fit an escape ladder on a balcony or over a railing. What do you recommend?

A: Our Kletter-Fix mobile escape ladder can be hooked over the structurally sound railing of a balcony or any other sound railing.(max width 70mm) .

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Smoke Alarms

Q: How can I test my heat alarm?

A: You can test it with a hair dryer. Do not attempt test using open fire or excessive heat as this may damage the unit!

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Q: How can I make sure I hear the smoke alarm?

A: You can interconnect some of our alarms with other smoke alarms from our range marked 'interconnectable' . Once interconnected these alarms go off at the same time if one of the detectors senses a fire. We also offer a special smoke alarm system featuring a strobe light and a vibrator pad for the pillow of people that are hard of hearing.

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Q: How do I interconnect different alarms that are 'interconnectable'?

A: EI battery-operated alarms:With two strands of bell wire or twin cable. Kidde mains-powered alarms: With 3 core wire. Radio-interlinked alarms: No cables required. The alarms will interlink using radio-frequency.

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Q: Which smoke alarm has a relay contact to connect to a GSM dialer?

A: There are two main options:

For mains powered, any Ei140 or 160 series alarm can be mounted on an Ei128R or Ei128RBU relay base. This will then give a switched output from the volt-free relay contacts whenever the alarm is triggered.

For low-voltage, the Ei100R, 105R, Ei181, Ei186 can be used. All of these units have a built-in set of volt-free relay contacts to again give a switched output.

As to the type of sensor to install, cables, plastics etc. tend to give off very thick smoke - which the optical sensor is more suited. However, if the unit is unlikely to be maintained regularly, it may be beneficial to install an ionisation type as the optical type can be more prone to false alarm from contamination.

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Q: How do I operate Magnetic Door Retainers using a fire alarm system without central panel?

A: Probably the easiest and most straightforward option is to use Ei141, Ei146, Ei161 or Ei166 smoke alarms interconnected. One of the units would be mounted on an Ei128R relay base and all door holders would be wired through this relay base. The door holders used would be the MDH230 model. All units could then be run from a 230V AC feed. The system would operate in the same way as above in that if any of the interconnected alarms sounded, the relay contacts in the Ei128R would switch and consequently the door holders would be switched. The Ei140/Ei160 series alarms do have an internal battery back-up (Ei140 = Alkaline PP3, Ei160 = Rechargeable Lithium) and so the alarms would still sound in the event of a mains failure. However, the MDH230 door holders or the Ei128R relay would not operate without mains power.

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Q: How do Radio Interlinked Smoke alarms work?

A: It is a totally new concept enabling smoke alarm systems to be interconnected without the need for cabling between the alarms. Instead, a radio signal is used to trigger all the alarms in the system.

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Q: Which alarms can be interlinked?

A: The AICO/Ei Range Ei141, Ei144, Ei146, Ei161, Ei164 and Ei166 smoke and heat alarms can all be used with an Ei168 base to make an Interlinked system. These all require a mains supply to them. The AICO/Ei Ei405 andEi405TY are battery operated alarms; these contain all the RF components and do not require the Ei168 Base. The EI3105RF and EI3103RF are battery operated and can be interlinked together with the Ei/Aico range of alarms.

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Q: Do I have to wire the alarms at all?

A:The Ei168 interlinked base requires a mains supply to each of the alarms in the system. The power supply can be taken from the nearest live lighting feed to where the alarm is to be sited. The Ei405 and Ei405TY don’t require any cabling as they are battery powered, as are the EI3105RF and EI3103RF, but they will not be suitable for use in new build and most tenanted properties.

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Q: How can the alarms interconnect without a cable connection?

A: A radio signal is sent when the test button is pressed, or the alarm senses smoke. This is received by all the Interlinked alarms in the system and they will also sound.

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Q: How many alarms can be interconnected using radio frequency?

A: Technically, up to 30 alarms can be interconnected but the limiting factor is likely to be the distance between alarms and obstructions that may block the radio signal. In most domestic properties a realistic maximum number of alarms would be 12. If there should be a problem with all the alarms receiving the radio signal, there is the option of using a ‘repeater’ to extend the range in the building

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Q: Is there any method of controlling a interlink system?

A: A fixed wall switch and a manual call point will be available. In addition, a relay unit will be made available for signalling to Warden Call Systems and to operate lights, sounders etc. All of these units are wall mounted, powered by a 10 yr battery and will be completely wire-free.

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Product specific:

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Fire Extinguishers

Q: Which fire extinguisher do you recommend?

A: It depends from the circumstances. Please refer to our multiple choice section where we will help you to determine suitable fire extinguishers for your application.

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Q: Can you refill extinguishers and do you sell extinguishers that can be re-filled?

A: All our Gloria extinguishers are fully serviceable and can be re-filled. In accordance to British Standard powder, foam and water extinguishers must be re-filled after 5 years. CO2 fire extinguishers must be re-filled after 10 years.

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Q: Where can I store the extinguishers? And how do I fit extinguishers to the wall?

A:All our fire extinguishers come with brackets to fit them to a wall. Special vehicle brackets are available on request. You can also buy extinguisher cabinets and extinguisher stands to ensure that extinguishers clearly stand out and can always be located. The fire blankets can also be fixed to a wall.

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Carbon Monoxide Detectors

Q: What is Carbon Monoxide?

A: Carbon Monoxide (chemical symbol: CO) is a colourless, odourless, tasteless and toxic gas created by the incomplete combustion of fossil fuels (gas, oil, coal and wood), as used in our everyday appliances such as heaters, engines and boilers.

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Q: Why is Carbon Monoxide dangerous?

A:Having no colour, smell or taste means that it is very hard to detect. Inhaling carbon monoxide reduces the blood's ability to carry oxygen, leaving the body's organs and cells starved of oxygen. Each year, over 50 people die in the UK as a direct result of exposure to Carbon Monoxide Gas (CO). Many more people die through strokes and respiratory illness made worse by inhaling low levels of CO over prolonged periods. Still, more are left with permanent damage and invalidity.

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Q: What are the symptoms of Carbon Monoxide Poisoning?

A:The symptoms of mild Carbon Monoxide poisoning are similar to those of viral cold infections: headache, nausea,dizziness, sore throat and dry cough. More severe poisoning can result in a fast and irregular heart rate, over-breathing (hyperventilation), confusion, drowsiness and difficulty breathing. Ultimately it leads to coma and death.

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Q: How can you protect you and your family?

A:Make sure rooms and heaters are well ventilated, have your chimneys and flues checked regularly,make sure boilers and heaters are maintained and serviced regularly.Buy a Carbon Monoxide alarm/detector. A Carbon Monoxide alarm will measure the concentration of Carbon Monoxide in a room and sound an alarm if the CO concentration is higher than permitted (as indicated below)

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Emergency Lighting

Q: Why use Emergency Lighting?

A:Emergency Lighting and Illuminated Emergency Exit Signs light up and mark the emergency exit route, even when the power supply fails. The minimum backup duration of emergency lighting and emergency exit signs is specified by local regulations and is generally between 1 and 3 hours. All our units have internal batteries with 3 hours backup duration. Self-contained emergency lights and fire exit signs are classified according to their modes of operation:

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Q: What is LED Emergency Lighting?

A:LED emergency lights use less energy than emergency lights with traditional fluorescent bulbs and contain less harmful waste. LED lights are also longer lasting than tubes. Whilst Cadmium for use in emergency lighting is currently still allowed, our range of LED emergency lighting products only uses NiMH batteries, which are more environmentally friendly. Government financial assistance is also available to switch to low energy emergency lighting and exit signs, see www.eca.gov.uk.

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Q: What are IP Ratings?

A: The IP rating system classifies the protection of emergency lights and exit signs from dust, water and impact afforded by electrical equipment and enclosures. The system is recognised in most European countries and is set out in IEC529 (BS EN 60529: 1992) Degrees of Protection provided by Enclosures (IP code).
The degree of protection is expressed as 'IP', followed by two numbers which define the degree of protection. The first digit indicates the extent, to which the equipment is protected against particles, or to which persons are protected from enclosed hazards. The second digit indicates the extent of protection against water.IP20

(2) SOLID - Protected against solid objects over 12mm diameter, not exceeding 80mm long, e.g. fingers
(0) LIQUID - Not protected

IP23

(2) SOLID - Protected against solid objects over 12mm diameter, not exceeding 80mm long, e.g. fingers
(3) LIQUID - Protected against sprayed water at up to 60° from the vertical

IP40

(4) SOLID - Protects against solid objects over 1.0mm, e.g. small wires
(0) LIQUID - Not protected

IP43

(4) SOLID - Protects against solid objects over 1.0mm, e.g. small wires
(3) LIQUID - Protected against sprayed water at up to 60° from the vertical

IP44

(4) SOLID - Protects against solid objects over 1.0mm, e.g. small wires
(4) LIQUID - Protected when sprayed from any direction - limited ingress allowed

IP54

(5) SOLID - Protects against dust, limited ingress (no harmful deposit)
(4) LIQUID - Protected when sprayed from any direction - limited ingress allowed

IP55

(5) SOLID - Protects against dust, limited ingress (no harmful deposit)
(5) LIQUID - Protected against low pressure jets, from all directions - limited ingress allowed

IP64

(6) SOLID - Dust tight. Totally protected against dust
(4) LIQUID - Protected when sprayed from any direction - limited ingress allowed

IP65

(6) SOLID - Dust tight. Totally protected against dust
(5) LIQUID - Protected against low pressure jets, from all directions - limited ingress allowed

Q: Maintained/Non Maintained how are they different?

A:Non maintained means the light will only operate in the event of a mains failure, Maintained means the lamp operates at all times and stays lit for the minimum emergency duration after a mains failure.

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Fire and Data Safes

Q: What is Cash Rating and how is it determined on a Cash or Burglary Safe?

A:The Cash Rating of a safe relates to the amount of cash for which an insurance company will offer over night insurance cover. As with all insurance companies this value can vary slightly depending on location and may be higher or lower than the manufacturer recommended Cash Rating quoted. Please check with your insurer for exact ratings. Cash Ratings are determined by door and wall thickness, lock types used and the general build quality of a safe. The higher the Cash Rating the more secure the safe is.

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Q: How is the fire rating determined on a Fireproof or Data Safe?

A: The following is an explanation of internationally accepted fire resistant safe testing procedures for 30, 60, 90, 120 and 180 minutes. During all tests the internal temperature will remain below 177°C when exposed to furnace temperatures during a one hour test period of 925°C, a two hour test period of 1010°C and a three hour test period of 1105°C.

  1. Fire Endurance Test
    This test measures the temperature rise over a given time span. Thermocouples are fixed on all six internal surfaces of the safe to record the temperature rise inside the safe, the unit is locked and placed inside a specially constructed test furnace where the temperature is raised in accordance with the standard temperature curve BS 476 to the required test temperature and for the appropriate time period. Once cooled, the unit is opened and examined for usability. The unit locking mechanisms and parts fastenings are examined for security and the interior examined for visible evidence of undue heat transmission.
  2. Explosion Hazard Test
    This test is designed to simulate the safe being suddenly exposed to superheated temperatures which could cause the fire resisting compounds used in the safe to expand rapidly and explode. The safe is locked and placed into a furnace preheated to 1095°C. This temperature is maintained for 30 minutes (2 hour test is 45 minutes) and if no explosion results, the unit is allowed to cool without opening the furnace doors.
  3. Fire Drop Test
    This test measures the strength of the safe and its ability to withstand the effect of falling through a burning and collapsing building. The safe is locked and placed into a furnace preheated to 925°C. This temperature is maintained for 30 minutes before the safe is removed hoisted to a height of 10 metres and dropped onto a bed of rubble. The safe is then placed back in the furnace upside down for a further 30 minutes.

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Q: Does my safe require installing?

A: Many of the products sold on this website will require installation either by yourself or by a professional installation engineer. Further information regarding installation is displayed on each product listing. Full installation instructions are included with your safe.

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Q: Are there any additional charges for delivery to an upper floor or via steps?

A: Our Free Delivery includes the delivery of the fire safe or fire chest to your door, only. This applies to any UK mainland location. Please note that we can not deliver with this standard delivery if there are stairs leading to your door. Please contact us if you are uncertain or want the safe to be delivered over stairs.

If you require the fire safe to be delivered into the building, you can choose an upgrade to indoor delivery with a hand pallet truck by clicking the relevant upgrade within our product description. Please note that this option is not available for smaller fire safes. If you choose this upgrade the driver will arrive with a suitable vehicle with tail lift and pallet truck. The driver will position the safe into any position that can be reached with a hand pallet truck. This can also include the use of any lifts available, as long as the size and weight-carrying capacity of the lift is suitable. The driver will position the safe and remove the packaging. The access to the building must have no obstructions, eg steps etc. Please notify us if you have any steps in the building, as the driver might not be able to move the hand pallet truck over the steps.

If you require the safe to be transported to different floor levels via stairs, please ring us on 0800 077 6149 or e-mail us on support@safelincs.co.uk . We will then discuss your particular situation and can quote any extra transport costs, if necessary.

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Q: Can I change the electronic lock combination myself?

A: Yes, full instructions on how to do this will be in your safe manual. If you no longer have your manual please contact us for further information.

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Q: What if the batteries run down on a safe with an electronic lock?

A: All Electronic locks are designed to save your combination through an internal memory even if the batteries run down. Batteries are accessible from the outside of the safe and are very easy to replace by following the manufacturer instructions.

Q: Do fireproof filing cabinets actually work?

A:There are a lot of fire protection filing cabinets and fire safes on the market to protect paperwork. You just need to make sure you pick the right category depending from the material/media you are trying to protect. The following options are available:

1) Fire safes/fireproof filing cabinets for paper and valuables, which are keeping the inside temperature in the fire safe down below 177°C during a 'standard' fire for the stated period of time. Above this temperature, paper will get damaged

2) Fire safes for paper, valuables and Digital Media such as hard drives, USB sticks, DVDs, CDs ect. These safes keep the inside temperature below 125°C. Above this temperature, the drives would get damaged

3) Fire safes for paper, valuables, Digital Media and Magnetic Media (floppies, backup tapes and even photographic film). These media are far more sensitive and the safes have to keep the inside temperature very low at below 52°C to avoid damage

4) Very handy are also combi fire safes with separate sections for paper/valuables and for magnetic media

To choose the right fireproof safe, you need to choose, which materials/media you want to store, how much internal fire safe space you require and for how long you want to protect. Some distributors offer Overview pages.

If you for example choose a safe with 1 hour fire protection, this safe should be able to hold the inside temperature below the temperature required for the materials/media stored inside for at least one hour, even if the safe stands at the centre of a typical fire. In reality, this does not happen very often and most safes will protect the contents for much longer periods, as the fire temperature in the locality of the safe is usually lower than in the centre of the blaze.

You can choose different styles of fire safes:

-fireproof filing cabinets, which are usually designed for protection of paper and match the normal look and function of filing cabinets.

-Front-opening fire safes, which are suited for longer protection times and usually can hold more content

-top opening fireproof boxes, which are good for small amounts of media requiring protection

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Shopping Process

Q: I cannot see the prices on your website. Why?

A: We are using 'cookies' to operate our shopping cart systems. If your browser settings are set at too high a security setting, your computer might not allow the 'cookies'. Please allow temporarily the usage of cookies while you are browsing our website. Alternatively, please ring us and place an order over the phone.
Our cookies contain only information about the shopping cart!

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Q: I need my purchased product urgently!

A: Please ring us and we will quote you the special freight costs.

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Q: I don't live in the UK, France, Germany, Italy or USA. I still would like to order. What can I do?

A: Please e-mail our sales staff at support@safelincs.co.uk with your request and we will quote you a price including the added delivery costs. We will also contact you by phone so that you can purchase our products.

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Q: I don't want to use credit cards to pay. How can I pay?

A: You can pay by cheque. Please complete the 'pay by cheque' option on the purchase page of our online shopping cart, or simply send us a letter with a description of the product desired with a cheque payable to Safelincs for the correct amount including postage to:

Safelincs
Unit 1
Farlesthorpe Road
Alford
Lincs
LN13 9PS

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Returns Policy

Q: Can I return my purchased products under any circumstances?

A: We strive to give you full satisfaction and will always try to act according to your wishes. We are accepting cancellations up to 7 days from the receipt of goods and you can return up to 14 days following the cancellation. Please see our Terms and Conditions for details. However, there are some restrictions linked to the nature of our safety products.

The Kidde fire escape ladders will only be accepted as a return as long as the velcro strap holding together the rungs has not been undone.

The Banks escape ladder will only be accepted as a return as long as the plastic container with the ladder has not been opened.

We do not accept smoke alarms and fire extinguishers unless they are still in the original, unopened packaging. The smoke alarm for the deaf and hard of hearing, however, can be opened and still be returned, as this is important to assess the suitability of the product for your needs.

This does not affect your statutory rights.

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Q: Who pays for the return of the products?

A: The cost for the return is carried by the customer.

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Q: When do I receive my refund?

A: As soon as we receive the goods, we will check the state of the goods and immediately instruct SagePay to refund you on your credit card. If you paid by cheque we will send you a refund cheque.

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Q: Do I receive a full refund?

A: Yes. You will be refunded the full amount paid to us by yourself. The only exception is the cost for special delivery charges we might have paid if you have requested special delivery.

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Bulk Orders

Q: We are a retailer and would be interested in selling your products. What can you offer?

A: We are supplying a number of retailers in the UK and other countries with batches of fire safety equipment. Please send us an e-mail to quotations@safelincs.co.uk stating the type of product you are interested in and the required volumes. Please state also a delivery address and we will reply quickly.

06 20421561
info@safelincs.it